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Learn more about our products and services to make the most of your membership.
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While KeyPoint Credit Union strives to provide top-notch products and services for you, we understand that our broad membership base in the Bay Area, Silicon Valley, California and beyond likes to research and ask questions. We’ve compiled some of the most frequently asked questions for a variety of KeyPoint products and services. If you don’t find what you need, please start a Live Chat with us using the link above or contact us today.

  • Individual Retirement Account (IRA) FAQs

    Your retirement requires careful planning. Here’s how to find the IRA that’s right for you.

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  • Health Savings Accounts (HSA) FAQs

    Plan ahead for health care expenses by understanding how an HSA can benefit you and your family.

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  • Courtesy Pay FAQs

    Find out how you can protect yourself against costly and embarrassing moments when you overdraw  your account.

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  • Home Equity Loan and Line of Credit FAQs

    Tap into your home's equity with a line of credit you can use for a variety of purposes. Here’s how it works.

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  • Finish Line Loan FAQs

    Shed that mortgage and start enjoying greater financial freedom. Here’s how!

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  • Secured Loans FAQs

    Learn how you can use your established KeyPoint accounts and assets as collateral for a loan.

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  • Online Banking FAQs

    Keep control of your finances with KeyPoint's full suite of Online Banking services. Online Banking is fast, safe, secure and easy to use. Learn how to get started now.

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  • Mobile App, Mobile and Text Banking FAQs

    You’re on the go! Find out how KeyPoint ensures that access to your accounts keeps pace.

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  • Online Wires FAQs

    You can now initiate wire transfer requests online. Click below for easy-reference FAQs, or click here for detailed Payment Formatting Guidelines.

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