Online Banking - Bill Pay Issues

The purpose of this form is to assist you in resolving your Bill Pay issues.
For late charge reversal requests, please fax us your proof-of-charge to (408) 731-4485 along with your account number and the date your payment was sent.

Account Number:

Email Address:  

Phone Number:

( ) - (Day time phone)
Type of Issue:


Payment not received by merchant
Payment received late
Technical Issues
      (i.e. Payee List not viewable, Payment not setup as recurring, etc...)
  Find out whether Payee is paper or electronic
Note: Please be informed that we will not know whether your payment will be sent electronically or by check until the first payment has already been processed.
Payee Name:  

Date your payment was scheduled for:     / ( MM / DD )

Exact amount of your Bill Payment: $ .

~ Details ~

Last edited 12/31/2012
Copyright © 2012 KeyPoint Credit Union.